Privacy Policy

PCM Travels UK Ltd, with its registered address at 24 Market Square, Hemel Hempstead, UK HP11ER, is committed to protecting the privacy and security of your personal information. This Privacy Notice describes how we collect and use personal information about you before, during, and after your relationship with us, in accordance with the EU General Data Protection Regulation (GDPR). If you do not agree with this policy, you may wish to cease viewing/using the website.
When you book flights from our website or sign up for our newsletter, we collect some personal information about you. We automatically gather information about your interactions with our website and communications with us. This information, received through the devices you use to access our website, may include your name, telephone numbers, address, email addresses, and financial information such as your card details (in connection with online transactions). We also collect device information such as your referral URL, page view statistics, browsing history, IP address, and web log information. We use cookies, unique identifiers, and similar technologies to gather personal information about the pages you view, the links you click on, and other actions you take while using our website and services.

When you make a booking with us or subscribe to our newsletters, you may unsubscribe at any time using the link provided in every newsletter. If you provide us with your contact email address but do not complete your booking, we may use it to contact you in a personalised manner to help you complete your booking, if you are still interested. We also retain it to recognise you when you visit our website again, enhancing your experience with us. Additionally, we contact you through WhatsApp to update you on our ongoing deals from time to time.
The collection and processing of your personal data are primarily based on the contractual relationship you have with us. Our newsletters, personalised email communications, and WhatsApp deals are based on our legitimate interest in providing you with our services.
We retain your personal data as long as we have legal liabilities in relation to the services we have provided you. Additionally, if you are subscribed to our newsletters, we will keep your email address for this purpose until you opt to unsubscribe. If you provide us with your contact email address but do not complete your booking, we will keep your email address only temporarily and, in any case, for a maximum period of 12 months.
You agree that we have the right to share your personal information with:
  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • Selected third parties including business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
  • Companies fulfilling your booking, which include airlines and other travel providers.
  • Authorities, if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of PCM Travels UK Ltd, our customers, or others.
We use your personal information for many business purposes and for different legal reasons. Below is a summary of how we may use your information. :
  • To fulfil our agreement with you, manage your bookings, send you flight schedules or other booking details, or contact you if there is an issue with your booking.
  • To process payments for your bookings, manage requests for refunds and for accounting or audit purposes.
  • To communicate with you during your travel if there is an issue related to your booking.
  • To inform you of changes to your travel schedule (for example, if a flight is delayed or cancelled).
  • To personalise services and make special offers tailored to your previous travel experiences, preferences, and profile.
  • To manage operations related to your journey, such as ground handling, airport operations, and fulfilling specific travel-related requests.
We may contact you via telephone, WhatsApp, email, SMS, or post for any of the purposes outlined above.
We implement suitable precautions to safeguard the security and privacy of your personal data and to prevent it from being altered, corrupted, destroyed, or accessed by unauthorized parties. PCM Travels UK Ltd takes appropriate security measures against unlawful or unauthorized processing of personal data, and against accidental loss of, or damage to, personal data. Data is processed lawfully with your consent for the specific purposes required and is not kept longer than legally necessary.
We allow you to share pages and information from our website on social media sites, which may give us access to personal information retained by you, such as content you have liked or viewed, and information about advertisements you have interacted with. By linking your account with an account managed by social media and authorizing us access to this personal information, you agree that we can collect, use, and retain the information we receive from these social media sites in accordance with this privacy policy. We may also contact you for marketing purposes to inform you about our services, travel deals, and promotions, or to share news. You control the emails and messages you receive and can update your preferences or unsubscribe at any time via your account, email, or by contacting us using the details provided below.
All images, graphics, and statements found on this site are believed to be in the "public domain." If you are the owner of any material used and object to its use on our site, please contact the webmaster, and it shall be removed promptly from our servers.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
If you no longer wish to receive any marketing communications from us, you have the option to unsubscribe via the link at the bottom of any emails you receive. From there, you can change your communication preferences. You may also inform us over WhatsApp, email, or call if you do not wish to receive deals through our WhatsApp campaign. We do not sell or disclose any personal information to third parties for their own marketing purposes without asking for your consent.

If you prefer not to participate in our advertising programs, you may opt-out by following the instructions provided with the advertisement. After you opt-out, personalised advertising will cease, but it will still allow for the collection of your personal information as described in this privacy policy. We do not permit third parties to collect or track personal information from our sites for their own advertising purposes without consent.
If you have any related enquiries, comments, or complaints about our privacy policy or our handling of your personal information, or wish to inform us of a change or correction to your personal information, would like a copy of the information we collect about you, kindly contact us at [email protected] or write to us at PCM Travels UK Ltd, 24 Market Square, Hemel Hempstead, UK HP11ER.