PCM Travels UK Ltd, having registered address as 24 Market Square, Hemel Hempstead, UK HP11ER is committed to protect the privacy and security of your personal information. This Privacy Notice describes how we collect and use personal information about you before, during and after your working relationship with us, in accordance with the EU General Data Protection Regulation (“GDPR”). If you do not agree to the following policy you may wish to stop viewing / using the website.
Why do we collect your personal data?
When you make a booking with us, we subscribe you to our newsletters, unless you say otherwise before confirming your booking. You may unsubscribe at any moment, using the link that you will find in every newsletter for this purpose. If you provide us with your contact email address, but then you are unable to finish your booking, we may use it to contact you in a personalized manner and help you to make your booking, if you are still interested. We also keep it to recognize you when you visit our website again, in order to improve your experience with us. We also contact you through whatsapp to update you about our ongoing deals time to time.
What are the legal grounds for processing your personal data?
The collection and processing of your personal data is mainly based on the contractual relationship you have with us. When we send our newsletters to you or we use your email address to contact you in a personalized manner, or when we send you deal over Whatsapp Messenger, this is based on our genuine interest in providing you with our services.
How long do we keep your data?
We will keep your personal data while we have legal liabilities in relation to the services we have provided you with. In addition to the above, if you are subscribed to our newsletters, we will keep your email address for this purpose until you ask to be unsubscribed on your own. Moreover, if you provide us with your contact email address, but then you are unable to finish your booking, we will keep your email address only temporarily and, in any case, for a maximum period of 12 months.
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company or its subsidiaries.
Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Companies fulfilling your booking, which include airlines and other travel providers.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of The Flights To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To measure or understand the effectiveness of advertising we serve to you and others.
Your rights under the GDPR
If you have unresolved concerns, you have the right to complain to a data protection authority.
How we use this personal information we collect from you
We use your personal information for many business purposes and for different legal reasons. Below is a summary of how we may use your information and for which legal bases. :
We fulfill our agreement with you and/or deal with your booking or proposed booking, including processing your booking, sending you the flight schedule or other details related to your booking, or contacting you if there is a problem with your booking (for example, by sending you a service message or email to inform you when your booking has not been completed).
PCM Travels UK Ltd process payments for your booking, fulfill requests for refunds and for accounting or audit purposes
We Communicate and interact with you at different times throughout your travel, if there is an issue related to your booking
We always inform you the changes to your schedule (for example if a flight is delayed or cancelled)
We personalize the services and make special offers for you (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our services to you based on your preferences and profile)
We deal with operations related to your journey, for example, ground handling (such as baggage and baggage claims), airport operations (such as check-in), fulfillment of meals or any other issue related to your travel.
After collecting your details it will be easy for us to collect dues from you for the bookings.
We may contact you for any of the purposes outlined above via Telephone, Whatsapp Message, Email, SMS or Post.
Security and Safety of Data and its Storage
We make every effort to put in place suitable precautions to safeguard its security and privacy, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized parties. With regards to the security and safety of data and its storage, PCM Travels UK Ltd assures to take appropriate security measures against unlawful or unauthorized processing of personal data, and against the accidental loss of, or damage to, personal data. It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for longer than is legally necessary. We will only process any special category of personal information relating to you for legal, personnel, administrative and management purposes and to enable us to meet our legal obligations.
All images, graphics and statements found on this site are believed to be in the "public domain" if you are the owner of any material used and object to its use on our site, please contact the webmaster and it shall be removed promptly from our servers.
Your personal information(Name, Mobile, Email, City, Query) submitted will not be sold, shared or rented to others. We use this information to send updates about our company and projects and contact you if requested or find it necessary.
Your choices about how we can use your personal information
If you no longer want to receive any marketing communications from us, you have the option to unsubscribe via the link at the bottom of any emails you receive. From there you can change your communication preferences. You may also inform us over whatsapp, E-mail, Call if you do not wish to receive deals through our Whatsapp Campaign. We do not sell or disclose any personal information to third parties for their own marketing purposes without asking for your consent.
Feedback / Complaints / Contact
All Flights and Packages are Atol Protected. Company registration number 09650513 and VAT number 235207923
All the flights and flight-inclusive holidays on Thetravelmakers.co.uk are financially protected by the ATOL scheme.
When you pay you will be supplied with an ATOL Certificate.
Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate"